Last updated: April 2018
Whenever you buy goods from us, use our website or sign-up to our newsletter, you agree to these terms and conditions. When you register for an account on this website you agree to be bound by our terms. From time to time, our terms may change so please ensure you check them regularly.
If you have any questions about our terms, please get in touch.
1. Quality promise
We have hand-selected every bottle of wine that appears on our wine list. If you buy a bottle you don’t like, then please let us know and we will work with you to find a bottle to replace it.
In the unlikely event you receive a faulty wine, we will refund you the price of the bottle and may ask you to return it to us so we can investigate the issue.
All our deliveries charged at the flat-rate of £7.95 for UK mainland customers and £18 for customers in the Highlands and Isles. We do not ship outside of the United Kingdom. Standard delivery takes 2-5 days, depending on where you live, and up to 10 days for the Highlands and Isles.
Standard delivery will take place 8am – 6pm, Monday – Friday, excluding Bank Holidays.
Next Day delivery is available to UK mainland customers only for £18 and orders must be placed by 10am in order for them to be fulfilled next day. Deliveries will take place between 8am and 6pm, excluding Saturdays, Sundays and Bank Holidays.
When you spend more than £99 on wine, we will pay your delivery for you (standard delivery only). There are no free delivery options for Next Day delivery orders.
Customers may like to leave instructions for our couriers to leave the wine in a safe place. This is the best way to ensure you get your wine on time. Please leave these details on the order form when you checkout.
In the event you don’t receive your delivery on time, please contact us so that we can investigate it for you and refund you the delivery cost.
If you receive any damaged bottles in your case, please let us know within 30 days of delivery and we will refund you for these wines.
3. Stock Availability
Wine can run out from time to time. In the event that you order a case of wine that includes some bottles which are out of stock, we may send you a replacement. All of the replacements are carefully thought of and you have the right to contest a replacement. If you do so, we will refund you the price of the wine that was unavailable.
4. Your feedback
We are always looking to improve our independent business. If you have any feedback or are in anyway unsatisfied, please get in touch so that we can help improve our service and your experience.
5. Age restriction
We will not sell any alcohol or alcohol-related products to customers who aren’t 18 years old or over. When you place an order you confirm that you are at least 18 years old.
This age restriction also applies to any wines purchased as a gift. Both the customer and the recipient must be over 18 years old.
Our couriers employ a ‘Think 25’ policy and may check you for photographic ID before leaving the wine with you. If you have no ID or are under 18 years old, our couriers will not be able to leave the wine with you.
Once the wine has been delivered it is the recipient’s responsibility to look after the goods and abide by UK law.
We use the payment gateway 'Shopify Payments' and 'Stripe' to ensure all transactions on our website are safe and secure. We accept payment from all major debit and credit cards.
For some subscriptions we may use 'GoCardless' to process Direct Debit payments on a recurring basis.
We also accepts BACS payments on request. All wholesale purchases must be paid by this method.
All prices are in pounds sterling (GBP).
All prices include Value Added Tax (VAT).
We reserve the right to stop our special offers at any time.
Our website is fully secured by secure sockets layer (SSL) for the transfer of credit card information. We also ensure all of the data we store is secured and access is strictly limited internally.
It is your responsibility to protect your account password from being disclosed to any third party.
8. Vouchers or offers
Vouchers are redeemable against any product in our selection of wines when you buy six bottles or more. Please note any of the unique terms and conditions sent with our vouchers.
Vouchers are valid for 3 months from date of issue only.
You must be over 18 years old to claim a voucher or special offer for any alcohol or alcohol-related product.
9. Explorer’s Club
Subscription to the Explorer’s Club is initially for a minimum of 1 month, after which you may cancel at any time.
Cases of wine are supplied to customers on a monthly, bi-monthly or quarterly basis. If you cancel half-way through, we will not send you the case of wine and will refund you or issue a gift voucher for any cost you are owed.
You are responsible for updating your card details to keep your subscription active. Any failed or overdue payments may mean you don’t get your wine on time, so please keep your card details up to date.
All packages are available at any time, except our Private Account Membership package is only available to customers by written application.
We reserve the right to reject anyone’s application for membership to the Private Account Membership package.
We reserve the right to terminate a user’s Explorer’s Club membership benefits, or their membership in its entirety, if they choose to abuse them.
Explorer’s Club membership is limited to one account per person only. If you have a membership you cannot access and would like to cancel, please get in touch.
If some wines you receive are damaged or faulty, you must inform us within 7 days of delivery. We will replace or refund you for the affected bottles and, if possible, ask you to return them to us so that we can investigate the issue.
Returns will need to be in their original box. Please call us on +44(0)1225667311 to arrange collection.
Refunds will be paid within 14 days of an agreement being made.
All refunds are made at our discretion.
11. Intellectual Property Rights
You agree and recognise that we own or are licensed to use all copyright, database rights, trade marks and other intellectual property rights in and to all parts of this website, and to the business of Novel Wines Ltd.
You must obtain written consent before you use our website or any other part of the business in any other way than is detailed here in our Terms and Conditions.
We warrant that the wines will be of satisfactory quality and fit for their purpose.
13. Data Protection
You can view our Privacy and Cookies Policy here.
14. Limitation of Liability
Nothing in these terms shall exclude Novel Wines Ltd’s liability for personal injury or death caused by its negligence.
We will not be liable for any loss or damage caused by us, our employees or agents in circumstances where:
- loss or damage was unforeseeable to both parties when the contract was formed;
- loss or damage not caused by any breach on part of the supplier;
- loss of damage related to business and/or non-consumers.
We are not liable for any loss or damage caused by the customer handling the wine, including theft, spillages or breakages.
Customers should be aware that:
- Alcohol should be consumed in moderation. See Drink Aware.
- Cases of wine can be heavy so extra care should be taken, or 1 or 2 bottles of wine transferred at a time.
- Red wine may stain if spilt.
- Sparkling wines may be volatile due to the build up of gasses and care should be taken when opening these.
- Packaging can become damp or damaged and should be checked in advance before lifting or moving.
We are not liable for any late or failed deliveries of your wine that are caused by circumstances beyond our control but will investigate any such event if you report it to us.
These terms may be edited or changed in full at any time.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered.
Our contact details, should you want to contact us, are as follows:
Novel Wines Ltd, 11 Manvers Street, Bath, BA1 1JQ
Registered in England & Wales, no. 10129380
VAT No. 248882360
AWRS Reg No. XFAW00000107836
16. Corporate Gifts
A corporate gift order is when a corporate customer orders a total of five or more cases of wine on any single order to a single delivery address or number of delivery addresses.
Payment for corporate gift orders is taken in full online through Stripe or offline by BACS prior to dispatch.
17. Recommend a friend
When you recommend a friend you can earn 'Grapes' (points) that are redeemable against a purchase not in conjunction with any other special offer.
18. Note on “free delivery”
Free delivery on orders over £99 applies to UK mainland only and is posted by standard delivery (2-5 days).
Free delivery is included on all Explorer’s Club cases.
No delivery refund can be claimed for any order that is fulfilled by free delivery.
19. Note on “next day delivery”
Orders for next day delivery must be made Monday – Friday before 10am GMT Time.
Next Day Delivery is available to UK mainland only.
20. Sundays and Bank Holidays
Orders may be pre-ordered on a Sunday or Bank Holiday but no deliveries or shipments will be made on these days.