Delivery FAQ

Buy unique wine onlineDelivery is available to UK only, excluding on Weekends and Bank Holidays.

Options

UK Mainland Standard (2-5 working days)
Over £99 – free
Below £99 – £9.50

UK Mainland Next Day Express Delivery
Any order value – £18.00

UK Highlands & Islands Standard (up to 10 working days)
Over £99 – free
Below £99 – £18.00

Important note

You must be aged 18 or over to order wine from us and to accept delivery. If you look under 25, we will check you for ID when we deliver your wines.

Delivery Instructions

If possible, please let us know where we can leave your wines if you are out. You can specify this when you process your order. If your delivery cannot be completed, our couriers will leave you a card where you can arrange re-delivery or collection.

 


Frequently Asked Questions

Where is my wine?

Wines are delivered Monday – Friday, between 8am and 6pm.

Please allow 3 working days by standard delivery or 5 working days if you reside in the highlands, isles or Northern Ireland, for your wine to be delivered. However, most wine orders will be delivered the next 1-2 working days after placing your order.

Next day delivery is available for UK mainland customers only. Please order by 10am to qualify for next day delivery.

If you have not received your wine within the estimated time, please get in touch.

Do you offer gift-wrapping services?

Unfortunately we do not offer gift-wrapping services.

What is your minimum order?

While we recommend you purchase at least six bottles of wine (known as a “half case”), there is no minimum order.

What proof of age will be accepted?

We accept photo IDs that carry the ‘PASS’ logo, a valid passport or driver’s licence.

Can I return my order?

If the wine is faulty or damaged, we will refund you and we may ask you to return your order so that we can investigate the issue. However, if you are looking to return your order because you are unsatisfied with our wines, please get in touch.

More information

If you need help with your order or simply want more information, please quote your order number and get in touch.

Call us: 01225 667311.

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